A1 Motors Company Privacy Policy

Last updated: October 2025

1. Introduction

MD & AD Group Pty Ltd T/as A1 Motors Company (“A1 Motors Company”, “we”, “us”, “our”) is committed to respecting and protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy sets out how we collect, use, disclose, store, and protect your personal information, and how you can access or correct it. By dealing with us, you consent to the terms of this Privacy Policy.

2. The kinds of personal information we collect

We may collect and hold a variety of personal information about you, which may include:

Name, residential and postal address, date of birth, gender, and contact details (phone, email).
Driver’s licence details and other government-issued identification.
Passport details or other identification documents (when required for finance applications).
Employment, income, and financial information (for loan or insurance purposes).
Bank account and credit card details (for payments or finance applications).
Vehicle information (registration, VIN, service history, warranty details).
CCTV footage recorded on our dealership and workshop premises.
Information you provide via our website, social media, or enquiry platforms.
Information collected from cookies and online tracking technologies when you use our website.
We may also take and hold photographs or videos of customers with vehicles for purposes such as promotional material, social media, or internal records. These images are considered personal information.

3. How we collect personal information

We may collect your personal information in several ways, including when you:

Contact us, visit our dealership, or interact with our staff.
Enquire about, purchase, or sell a vehicle with us.
Arrange vehicle servicing, repairs, warranty, or recall work.
Apply for finance, insurance, or extended warranties.
Provide information through our website, social media pages, or third-party listing sites (e.g., Carsales, Autotrader, iMotor).
Complete forms, contracts, or surveys.
Are recorded by CCTV when on our premises.

We may also collect information from third parties such as:

Finance providers, insurers, and warranty companies.
Government authorities (e.g., PPSR checks, licensing, compliance).
Our service platforms including EasyCars and WorkshopMate.
Vehicle manufacturers or distributors.

4. How we store and protect personal information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

Securing physical records in locked filing cabinets and restricted-access offices.
Protecting digital records with password protection, encryption, firewalls, and secure servers.
Limiting access to authorised staff who require it to perform their duties.
Training staff in data protection and privacy responsibilities.
Monitoring security via CCTV at our premises.

When personal information is no longer required, it is securely destroyed, deleted, or permanently de-identified.

5. How we use and disclose personal information

We may collect, use, and disclose your personal information for purposes including:

To process enquiries, vehicle purchases, sales, trade-ins, servicing, and repairs.
To arrange finance, insurance, extended warranties, or vehicle registration.
To manage recall campaigns, warranty claims, or compliance requirements.
To maintain customer and transaction records for accounting, tax, and legal purposes.
To conduct PPSR checks, verify identity, and comply with legal obligations.
To communicate with you about promotions, offers, events, or newsletters (unless you opt out).
To conduct customer satisfaction surveys and improve our services.
To provide information to vehicle manufacturers, warranty companies, finance and insurance partners, or software providers such as EasyCars, WorkshopMate, Autotrader, Carsales, and iMotor.
Photographs or videos of customers may be used for marketing, promotional purposes, or social media posts. We will only use these images where you have provided consent, and you may request that we remove your image at any time by contacting admin@a1motors.com.au

We will not sell your personal information to third parties.

6. Direct marketing

We may use your personal information to provide you with information about our products, services, promotions, and offers that may be of interest. You can opt out of receiving marketing communications at any time by contacting us at admin@a1motors.com.au or using the unsubscribe link in our emails.

7. Website data, cookies, and tracking

When you visit our website, we may collect information such as your IP address, browser type, operating system, and browsing behaviour. We may use cookies, tracking pixels, and third-party services (such as Google Analytics and remarketing tools) to:

Analyse website traffic and improve site performance.
Personalise your online experience.
Deliver targeted advertisements on third-party platforms (such as Google and Facebook).

You can disable cookies in your browser settings, but some website features may not work properly.

8. Overseas disclosure of personal information

Some of our service providers, manufacturers, or IT partners may store or process personal information outside Australia, including (but not limited to) the United States, Japan, Germany, and other locations where automotive manufacturers or software providers operate.

We will only disclose personal information overseas when:

It is necessary to provide a service or complete a transaction you have requested;
You have consented to the disclosure;
We reasonably believe the overseas recipient is subject to laws or contractual obligations substantially similar to the APPs; or
We are otherwise permitted or required by law.

9. Retention of personal information

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Generally, this is a period of 7 years for accounting, tax, and legal compliance. After this time, information is securely destroyed, deleted, or de-identified.

10. Access to and correction of your personal information

You may request access to the personal information we hold about you, or request corrections if you believe it is inaccurate, incomplete, or outdated. Please contact us at admin@a1motors.com.au.

We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access as permitted by law, in which case we will provide you with written reasons.

11. Privacy complaints

If you have a concern or complaint about the way we collect, use, or disclose your personal information, please contact us at:

Email: admin@a1motors.com.au
Attention: The Director, A1 Motors Company

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The latest version will always be available on our website.

13. Contact details

MD & AD Group Pty Ltd T/as A1 Motors Company
ABN: 37 643 939 440
Address1: 448-450 Main Road, Glenorchy TAS 7010
Address2: 100-102 Hopkins Street, Moonah TAS 7009
Phone: 0403 783 388
Email: admin@a1motors.com.au